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stitchellen
New Pal
42 Posts |
 Posted - 02/28/2013 : 08:30:03 AM
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| I want to make a plug for Jimmy Beans Wool. I had purchased from them Koigu KPM yarn that was poorly dyed, and I wrote a letter describing the experience and enclosed photos of the project for which I used the yarn. I was bowled over by their response. They had refunded the purchase price to my credit card. I'm impressed by the gesture, but I suggested a compromise so that they would not suffer a loss. I was able to frog the jumper/dress I had knit for my great granddaughter's third birthday to the point at which the dye (or "paint")job became most unacceptable and turn it into a tunic, so it wasn't a complete loss for me. |
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robinstephanie
Seriously Hooked
USA
874 Posts |
Posted - 02/28/2013 : 09:41:49 AM
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Wow, that's some impressive customer service. Thanks for letting us know. Good customer service is immensely important, to me anyway. I find it difficult to find products--of any sort: appliances, machinery, whatever--that actually have a reliable product and good service.
Robinsteph
Different is good. ~Matthew Hoover |
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phlame
Permanent Resident
USA
1547 Posts |
Posted - 02/28/2013 : 10:47:05 AM
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Yes, Jimmy Beans is one of my favorites! 
Shirley, Dana Point, CA 
...I'm fairly certain that, given a cape and a nice tiara, I could save the world.
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One Stitch at a Time
Chatty Knitter
270 Posts |
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donnawatk
Seriously Hooked
661 Posts |
Posted - 03/01/2013 : 08:25:51 AM
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I agree Jimmy bean has the best customer service. I always look there first. I will give them 5 stars. Donna
Donna |
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Rebecca2
New Pal
USA
17 Posts |
Posted - 03/02/2013 : 2:07:13 PM
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I have heard about them through a friend, but have never ordered from them before.
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phlame
Permanent Resident
USA
1547 Posts |
Posted - 03/06/2013 : 10:28:23 AM
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They also have a standard low price shipping charge, which I find reasonable. A lot of times I won't order from a company that has high shipping fee. Free is always good>
Shirley, Dana Point, CA
...I'm fairly certain that, given a cape and a nice tiara, I could save the world.
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PBELKNAP
Permanent Resident
USA
1127 Posts |
Posted - 03/09/2013 : 5:36:59 PM
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They are the BEST. One time, I needed some more yarn of a certain color and dye lot. I decided to call directly to find out if they had it, and they were wonderful over the phone. They actually did find the dye lot for me!
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PAM
Twitter Name = WildKnitter
Blog: http://wildknitter.blogspot.com
If I could only do this for a living... |
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Panhandle Jane
Seriously Hooked
USA
607 Posts |
Posted - 03/10/2013 : 06:53:31 AM
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I just received extraordinarily prompt service from them for a pattern I ordered.
Blog--http:\\www.panhandleknitandsew.blogspot.com
Ravelry--panhandlejane
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Nanaknit
Chatty Knitter
286 Posts |
Posted - 03/11/2013 : 7:26:24 PM
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I love JBW, it's one of my favorite online shops. It's also close enough that I usually receive my order within a few days. Have had excellent customer service and love their sales.
Linda
"Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be damned if you do, and damned if you don't."
-Eleanor Roosevelt |
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NutmegOwl
Gabber Extraordinaire
562 Posts |
Posted - 03/14/2013 : 1:40:05 PM
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I order from them whenever I am looking for more than one skein of a painted yarn where I am hoping for something well-matched or when the can be great variations in the actual color. On more than one occasion, they have been able to tell me on the phone what a color really looks like -- that a lot was on the pink side of a color or "had a blue undertone" and that has been invaluable. Also, they make a point of having someone come in early each day so that East Coast callers can get help before regular business hours in their time zone. They are not near me, but they have earned their place as my go-to.
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Nutmeg Owl
Quaecumque sunt vera
http://www.owlwaysknitting.wordpress.com |
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Jimmy Beans Wool
